Lifeguardix Privacy Policy

Effective Date: February 20, 2025

Lifeguardix values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, register for courses, or use our services.

1. Information We Collect

We collect both personal and non-personal information to facilitate our services effectively.

1.1 Personal Information

We collect personal information when you register for courses, make payments, or contact us. This includes:

• Full Name

• Email Address

• Phone Number

• Billing and Payment Details (processed by Stripe, Lifeguardix does not store payment details directly)

• Mailing Address (if required for certification purposes)

• Date of Birth (to verify eligibility for certain courses)

• Emergency Contact Information

• Course Enrollment Details

1.2 Non-Personal Information

We also collect technical data through cookies and analytics tools, including:

• IP addresses

• Browser type and version

• Device type and operating system

• Usage patterns and website interaction

2. How We Use Your Information

Your information is used to:

• Process course registrations and payments securely.

• Communicate important updates, confirmations, and reminders related to your course.

• Provide customer support and respond to inquiries.

• Improve our website and services using analytics and user feedback.

• Ensure compliance with legal and regulatory obligations.

3. How We Store and Protect Your Information

Lifeguardix does not store sensitive payment information directly. Instead, we use:

• Acuity Scheduling to manage course registrations, which securely stores participant details such as names, addresses, and birthdays.

• Stripe for payment processing. Stripe stores all financial information securely and adheres to industry-leading security standards.

All data stored on our systems is protected using industry-standard encryption and security measures. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or share your personal information with third parties, except in the following cases:

• When required by law, regulation, or legal processes.

• With trusted third-party service providers (such as Acuity Scheduling and Stripe) who assist in course registration, payment processing, and website functionality.

• To protect Lifeguardix’s legal rights, prevent fraud, or ensure the safety of users.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze traffic. These cookies help us:

• Recognize returning visitors.

• Improve website performance and functionality.

• Track interactions for analytics purposes.

You can disable cookies through your browser settings, though some site features may not function properly without them.

6. Your Rights & Choices

You have the right to:

• Access, update, or request deletion of your personal information by contacting us.

• Opt out of marketing communications by clicking "unsubscribe" in our emails.

• Request details about the personal data we store and how it is used.

7. Third-Party Links

Lifeguardix may include links to third-party websites, such as payment processors or certification bodies. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

9. Contact Us

For any privacy-related concerns or requests, contact us at: info@lifeguardix.com